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Mountain Jam ASL Interpreter, Kellie Hickey. Photo by Dino Perrucci.

2015 Disability Access/Accommodations (subject to updates)

We want to make sure that all music lovers have access to the Mountain Jam experience! Please review the Access guidelines that became effective January 1, 2014.

Patrons with Mobility Limitations

Effective January 1, 2014, Mountain Jam cannot provide golf cart rides, personal care assistance, or wheelchair push or pull services within the festival grounds. Please bring an attendant if needed and make any appropriate arrangements you may need. Mountain Jam does not provide wheelchairs for rent or loan, so please prepare in advance. Plan ahead and enjoy the music!

Mountain Jam grounds are wheelchair accessible, but please be aware that this is a ski mountain venue with uneven and sloped ground. In addition, it is primarily an outdoor music festival with multiple stages situated across the ski resort, therefore, most travel is over natural uneven and sloped terrain. If it should rain, there will be mud in some places.

Visit the information booth located in the lodge for a map of the festival grounds with the wheelchair platform location identified. They will also have contact information for the ADA coordinator who can assist you and answer any questions not provided here. The wheelchair platform area is reserved for people with mobility limitations plus one companion. Please note that this area has limited capacity and is available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform.

Please cooperate with event staff if you are asked to move within the platform area in order to make room for as many patrons with mobility limitations as reasonably possible. When the viewing platform reaches capacity, we may respectfully ask that companions consider making room by exiting the platform.

There is no smoking on the viewing platform.

To provide unobstructed lines of sight to the stage, patrons on the wheelchair platform area will be asked to sit during the performance and folding chairs will be available on a first-come, first- served basis. Patrons are not permitted to use their own folding chairs.
Failure to comply with the above Access Area policy can result in expulsion from the platform.

Accessible portalets are available throughout the festival grounds.

Accessible Parking

Accessible parking is available to vehicles displaying a state issued handicapped plate or placard. The person to whom the placard or plate is issued must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible parking, identifications will be checked to ensure legitimate use of these items. Please present your placard to the tollbooth staff and the proper accommodations will be met depending on if you are camping at the festival or visiting for the day. There will be designated accessible camping spots in both the tent and car camping area. Please note that you are still required to purchase any camping passes for the option you choose.

ADA Coordinator

In addition to all our endeavors to provide accommodations to ALL our attendees, Mountain Jam will provide an ADA coordinator to further assist those individuals with special needs, mobility problems, and any other access issues that present themselves on a personal basis. Simply upon arrival, have the main box office contact the ADA coordinator by radio and he will do all that is possible within the aforementioned guidelines to ensure as pleasurable an experience as possible.

ASL Services

Mountain Jam will provide qualified and licensed American Sign Language personnel who will facilitate signing of performances for the deaf and hard of hearing in front of the stage and a direct line of sight area will be provided to better enjoy the show.

Golf Cart Shuttles

There will be golf cart shuttles available outside of the festival grounds for $5.00 per person. They will be available from the accessible parking area to the main box office who can then contact the ADA coordinator via radio to provide assistance and answer questions unique to the individual’s needs. Note: Golf cart drivers cannot provide personal assistance, push or pull services or loading duties so please plan ahead. There are no transportation services available inside the festival grounds.There will be an ADA coordinator who can assist special needs attendees and provide more information to ensure access to the ADA provided areas.

Special Dietary Needs

Outside food and drink is not allowed in the festival grounds, but if a patron has special medical dietary restrictions, items will be allowed if accompanied by a doctor’s note. Please contact with any questions or concerns.

Medically Necessary Prescription Medication

A Patron requiring the use of legally prescribed medication is allowed to bring his or her medically necessary materials and medications (including insulin and syringes) provided all medicine has a valid prescription matching the Patron’s name. The Patron should be prepared to present a photo-ID and proof the medication is legally prescribed to the Patron. Any patron permitted to bring in his or her prescription medication must comply with all applicable laws related to the use and possession of such medication. Out of concern for the Festival staff and volunteers who handle the trash, please dispose of your medical waste and syringes in the proper disposal located at the medical area in the lodge. Please do not dispose of these items in other trash bins at the Festival.

Service Animals

Pets are not allowed within the Mountain Jam grounds. However, service animals, which have been trained to provide assistance to an individual with a disability, are welcome. The owner of the animal may be asked to describe the type of service the animal provides. If a service animal will accompany you, we ask that you provide the necessary cards, animal identification vests and tags to the ADA coordinator who can be contacted at the main box office or information tent upon arrival. It is also imperative that you sign the “Patron Notice of Responsibility” for service animals. Contact to receive a copy of the notice in advance, download it, and fill it our BEFORE arriving to assure a more problem-free entrance. Please be prepared to submit the notice and associated animal identification credentials to the ADA coordinator who can be contacted at the main box office via radio upon entry.

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