At Mountain Jam we want to make sure that all music lovers have access to the Mountain Jam experience! Our access crew is friendly and helpful. We are looking forward to having a fantastic weekend with all of you. For comprehensive accessibility information please read our Mountain Jam access guide below.
The access guide should answer questions regarding accessibility at Mountain Jam. If you have any additional questions about accessibility, by all means contact us via email at: email@example.com. We are also eager to hear your suggestions and feedback.
The Mountain Jam festival site abounds with natural beauty, but please be aware that this is a ski mountain venue with uneven and sloped ground. In addition, it is primarily an outdoor music festival with multiple stages situated across the ski resort, therefore, most travel is over natural uneven and sloped terrain. Plan accordingly as there are some distances to be covered to get to all of the areas and stages on the site, and as with any natural terrain, rain can impact the conditions.
The Access Tent is where patrons with disabilities can come to get information and request services. It will be located within the Accessible Camping area in Hunter Campground. The Access Tent will be staffed throughout the festival hours, from gates open until gates close. This is also the designated area for recharging wheelchairs, scooters, and medical devices. Remember, guests use this power at their own risk, and Mountain Jam is not responsible for any personal equipment.
The main festival information booth is in the Zip Line building located behind the main stage.
Entering the Festival
All patrons will approach the festival via county road 23A from either the east or west.
If you are camping follow the posted signs to the area you have purchased camping in. There will be ADA accessible spaces held closest to the shuttle stop or in the case of Hunter 1 and Mountain Top nearest to the festival entrance. Please be prepared to present your state issued disabled license plate, hang tag or placard, to festival staff upon your arrival so they can direct you accordingly.
On-site Paid ADA Parking
If you are coming in for the day and have purchased an on-site parking pass you will turn off of 23A at Klein Rd and present the staff with your parking pass and your state issued disabled license plate, hang tag or placard and they will park you in the designated accessible parking spaces. For ADA shuttle assistance for those with limited mobility, please make your way to the Shuttle Bus Carport Station and our staff will radio for a ride.
Free Off-site ADA Parking
If you are coming for the day and would like free parking, please follow the posted signs to the free event parking were there will be designated ADA accessible spaces closest to the shuttle stop and ADA accessible shuttles. Please present your state issued disabled license plate, hang tag or placard and staff will park you in the designated ADA accessible spaces.
Accessible Parking and Camping
For those patrons needing to camp as close to the entrance as possible please purchase a Hunter Car Camping Pass.
Entrance into all accessible parking and camping areas including day parking, car camping, tent camping and RV camping, is gained with a ticket, and appropriate pass; in addition to having a current, state issued disabled license plate, hang tag or placard. Spaces are not reserved they are first come first serve. Please be prepared to present your state issued disabled license plate, hang tag or placard, to festival staff upon your arrival.
On-site parking: Requires an on-site parking pass available at MountainJam.com/Tickets for purchase.
Off-site parking: Is free and a free accessible shuttle will be available to transport you to the festival.
Accessible Car Camping: Is located close to the festival entrance. An accessible shower is available.
Accessible Tent Only Camping: Is located within accessible car camping
Accessible RV Camping: Please note: there are no hookups in this area. Water delivery and sewage pumping are available for an additional charge. Go to RV options on the website for more information.
Accessible Viewing Platform
There will be an elevated Accessible Viewing Platform within the venue for guests who use wheelchairs, have significant mobility disabilities, or who have difficulty standing for long periods of time. Staff will manage the viewing platform accordingly to make sure all patrons are comfortable during busy times.
Golf carts will be available to transport patrons with mobility impairments to and from accessible camping and the viewing platform. Rules, guidelines, and schedules for golf cart transportation will be disseminated on-site to the patrons who might require this service.
Also available on site will be a golf cart taxi service for a fee.
Powered Mobility Devices
Guests with mobility disabilities are welcome to use motorized wheelchairs and three or four wheeled scooters. For safety reasons, guests may NOT use golf carts, all-terrain vehicles, two wheeled scooters or motorbikes, either in the venue itself, or in the parking and camping areas. Other power driven mobility devices will be assessed on a case by case basis.
There will be accessible porta-johns in the Accessible Camping area, and near the Accessible Viewing Platform. There will be other accessible porta-johns in key areas throughout the festival grounds.
ASL Interpreting Services
Mountain Jam will provide qualified and certified American Sign Language interpreters for select performances. ASL signers will be in front of the stage and a direct line of sight area will be provided to better enjoy the show. Please send your requests as early as possible to: firstname.lastname@example.org
Prescriptions must have a prescription label. Photo ID must match the prescription label. For the safety of our staff please dispose of all medical waste/syringes in the proper receptacles in our medical tents. Guests needing a cool place to store their medications can contact: email@example.com to make those arrangements.
Special Dietary Needs
If a patron has special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor’s note. Please contact firstname.lastname@example.org with any questions or concerns.
SERVICE ANIMALS – Definition, Policies, and Procedures
Mountain Jam welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. What we DO NOT support, nor will tolerate, are pets being misrepresented by their owners as service animals, when in fact they are not. So please, don’t do it. Leave your pet at home. We mean it.
Service Animal Definition:
A ‘service animal’ means “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”
Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at Mountain Jam.
Service Animal Policies:
For our patrons with disabilities who wish to bring their legitimate service animal to Mountain Jam, we ask that you review and follow the policies outlined below:
1. Service animals must be accompanied by the handler with the disability at all times.
2. Service animals must be under the control and supervision of their handler at all times.
3. Service animals are not permitted to be left in camp unattended under any circumstances.
4. Handlers are required to be prepared for, and clean-up after, their animals at all times.
5. We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venues if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
6. All service animals must be credentialed by the Mountain Jam staff (see the procedures below).
Service Animal Procedure:
All patrons with disabilities attending Mountain Jam this year with a service animal will need to have that animal credentialed by Mountain Jam staff before entering the main gate. This process will be performed quickly and respectfully by our Accessibility Staff.
What will you need to do? It’s easy. At the entrance gate let staff know you need your service animal credentialed. Staff will speak with you, record your contact information, and provide a collar tag for your service animal. Then you are good to go! Security/Staff will be on the lookout this year for all animals to have a properly credentialed Mountain Jam collar tag.
Remember, while Service animals are allowed, all other dogs are not!