To Our 2016 Mountain Jam Attendees,
We regret to announce that the remainder of Sunday, June 5th, at Mountain Jam 2016 has been cancelled, due to severe weather in the area. We are devastated to make this decision, but the safety of our fans, artists and crew always comes first.
We need to evacuate the festival grounds immediately. We strongly advise you to leave the venue. If you choose to stay, please take shelter in your vehicles/RVs if they are immediately accessible, or in the Learning Center, Healey Brothers Hall or the Hunter Mountain Base Lodge. Please do not take shelter in your tent – it is not safe. Festival staff and police will inform you when it is safe to remove your tents/belongings from the mountain.
All customers who purchased either a Sunday or multi-day ticket directly through the Mountain Jam website will receive a partial refund. If you purchased a ticket at the box office, please retain your receipt and email email@example.com with your refund request. We are determining the method of refund and will be in touch with you directly regarding this process. At this time, we expect all refunds to be processed within 45 days of the event. All partial refunds will be based on the ticket price at the time of purchase.
Only primary ticket purchasers will receive a refund. We apologize for any inconvenience, but if you did not purchase your ticket directly through the official Mountain Jam website or at the box office, we cannot handle refund requests.
Stay tuned for more information as it becomes available, and thank you so much for your loyalty and patience. We hope to see you back in 2017 for a great show.