Before You Buy

Mountain Jam Ticketing

All 3-day tickets include

  • Access to the venue for all 3 days including main stage, side stages, and all food and merchandise vendors
  • 1 wristband for the entire weekend – tickets are non-transferrable

VIP

3-day VIP admission to the festival includes:

  • Special VIP viewing area in front of the main stage
  • Access to VIP Hospitality Lounge Tent with complimentary snacks, hors d’oeuvres, discounted cash bar, and private restrooms
  • Exclusive artist performances in the VIP area
  • Ability to purchase VIP on-site parking

*This pass does not give you access into any of the campgrounds

*Hotel Accommodations: VIPs will be contacted by the on-site hotel, the Kaatskill Mountain Club in the order that their tickets were purchased to be offered the opportunity to book lodging based on availability. Booking starts fall/winter 2017. There is very limited lodging, please plan accordingly.

Super VIP

3-day Super VIP admission to the festival includes:

  • Access to exclusive Super VIP Hospitality Lounge Tent with Main Stage direct view
  • Catered dinner each night
  • Unlimited beer and wine
  • Private restrooms
  • Exclusive artist performances in the VIP area
  • PLUS ALL VIP Pass amenities

*This pass does not include access into any of the campgrounds

* *Hotel Accommodations: Super VIPs will be contacted by the on-site hotel, the Kaatskill Mountain Club in the order that their tickets were purchased to be offered the opportunity to book lodging based on availability. Booking starts fall/winter 2017. There is very limited lodging, please plan accordingly.**

Ultimate VIP

Our highest level of VIP, being an Ultimate is the best way to experience the festival in style! 3-day Ultimate VIP admission to the festival includes:

  • Two (2) passes, One (1) per person non-transferrable laminate upon arrival (all ages require a ticket in this location)
  • Dedicated concierge 24/7
  • Golf cart service throughout festival grounds
  • Private viewing area on Super VIP Hospitality Lounge deck
  • Meet & Greets (based on availability)
  • Exclusive artist performances in the VIP area
  • One-bedroom jacuzzi suite at the on-site hotel, The Kaatskill Mountain Club, within walking distance to the festival (Friday, Saturday, and Sunday night)
  • Campground Access included with this ticket
  • PLUS ALL Super VIP and VIP amenities

General Admission

3-day General Admission includes:

  • General Admission to the festival Friday through Sunday — non-tranferable
  • Allows access into festival, all concerts, vendors, and activities
  • Includes ability to purchase on-site parking
  • 10 and under do not require admission ticket or campground access
  • Accessible Viewing area located Southeast of the GA area

*This pass does not give you access into any of the campgrounds

General Admission with Campground Access

3-day General Admission with Campground Access includes:

  • General Admission to the festival Friday through Sunday — non-tranferable
  • Allows access into festival, all concerts, vendors, activities, and campgrounds
  • Camping option (RV, car, or tent camping) — must be purchased separately
  • 10 and under do not require admission ticket or campground access
  • Accessible Viewing area located Southeast of he GA area

Campground Access

  • All patrons who enter the campground (even just to visit) must have Camp Access
  • All ticket types should purchase the ‘…with Campground Access’ ticket type
  • If you already have your admission ticket and want to add camp access, please call us at 855-821-9209
  • DO NOT WAIT TO DO THIS AT THE FESTIVAL, PLEASE CALL NOW

Payment Plan/EZ-Pay

  • EZ Pay allows you to split your purchase up into 4 monthly payments
  • You will be billed once per month (on the same day as your original order) until the balance is paid in full
  • Once paid in full, your tickets will be emailed to you
  • Under this payment plan, you will see an additional fee of $8.00
  • Please see the TERMS & CONDITIONS for more details

Upgrades

  • Upgrades must be done by calling us at 855-821-9209
  • ALL UPGRADES SHOULD BE DONE AS SOON AS POSSIBLE TO ENSURE RECEIPT OF NEW CREDENTIAL (orders/upgrades done within 2 weeks of the show may be required to pick up at the Off-Site Box Office)
  • Upgrade pricing is subject to current price of the desired ticket less the original order total

General Festival Info

  • All ages welcome, Kids 10 & under free in GA. (Tickets required for all ages in Ultimate VIP tier)
  • Mountain Jam is a rain or shine event
  • Camp access is required for all patrons entering the campground, even just to visit
  • DO NOT buy passes from a 3rd party/Scalper
  • We won’t service, authenticate or support passes purchased from a 3rd party or scalper
  • We do not assist in any 3rd party transactions
  • All patrons subject to search
  • Line up subject to change without notice
  • No re-entry for single day tickets
  • All orders are subject to fees
  • Wristbands void when tampered
  • All sales final, no refunds

Camping at Mountain Jam

  • All Campgrounds are first come first served (those in groups should arrive together, there is NO holding sites)
  • Campsite size is dependent on the type of site you purchase. Be aware of your site limitations!
  • Campsites on the mountain DO NOT allow vehicle re-entry
  • Campers must maintain a 5’ buffer between all campsites per the NYDOH
  • Generators are allowed, but quiet hours are enforced starting at 2 AM
  • Each individual on the campsite must have an admission ticket w/ campground access

ALL RV CAMPING

  • All RV Campsites are 20’x40’ – Be aware of your site limitations
  • All RV Campsites are good for one (1) steering mechanism, one (1) sleeping unit per campsite (RV is both the steering mechanism and sleeping unit)
  • Once parked, RVs MUST STAY PARKED – No re-entry will be allowed

VIP RV

Located next to the VIP Car Camping area, Learning Center, and near the festival Main Entrance:

  • 20×40’ site, no hook ups but may bring a generator (Quiet hours enforced)
  • Good for one (1) steering mechanism, one (1) sleeping unit per campsite (RV is both the steering mechanism and sleeping unit)
  • Free indoor showers and bathrooms available inside the Learning Center for VIPs
  • Each individual on the campsite must have VIP level ticket w/ campground access
  • All campsites are first come first serve, no vehicle re-entry allowed

Premium Mountain Top RV

Located in the front row of the Mountain Top campgrounds looking over the festival field:

  • 20×40’ site on grass with electric hook ups (bring 100’’ extension cord)
  • Good for one (1) steering mechanism, one (1) sleeping unit per campsite (RV is both the steering mechanism and sleeping unit)
  • Mountain Top campers can purchase one (1) additional Mountain Top companion vehicle pass separately
  • All campsites are first come first serve, no vehicle re-entry allowed
  • Each individual on the campsite must have an admission ticket w/ campground access

Mountain Top RV

Located above the festival field on top of the mountain:

  • 20×40’ site on grass with electric hook ups (bring 100’’ extension cord)
  • Good for one (1) steering mechanism, one (1) sleeping unit per campsite (RV is both the steering mechanism and sleeping unit). Mountain Top campers can purchase one (1) additional Mountain Top companion vehicle pass separately
  • All campsites are first come first serve, No Vehicle Re-entry allowed
  • Each individual on the campsite must have an admission ticket w/ campground access

Premium RV

Located in front and within a short walking distance of the Lodge and Main Entrance to the festival:

  • 20×40’ site, no hook ups but may bring a generator (Quiet hours enforced)
  • Good for one (1) steering mechanism, one (1) sleeping unit per campsite (RV is both the steering mechanism and sleeping unit). Additional vehicles may purchase a weekend on-site parking pass or park for free off-site
  • All campsites are first come first serve, No Vehicle Re-entry allowed
  • Each individual on the campsite must have an admission ticket w/ campground access

Riverside RV

Located at the bottom of the mountain and within walking distance to the festival:

  • 20×40’ site on gravel, no hook ups but may bring a generator (Quiet hours enforced)
  • Good for one (1) steering mechanism, one (1) sleeping unit per campsite (RV is both the steering mechanism and sleeping unit). Additional vehicles may purchase a weekend on-site parking pass or park for free off-site.
  • All campsites are first come first serve, no vehicle re-entry allowed
  • Each individual on the campsite must have an admission ticket w/ campground access

ALL CAR CAMPING:

  • Cars only — NO RVs, busses, trailers. etc. will be allowed in these campsites
  • All sites are 10’x30′ — be aware of your site limitations
  • All Car Campsites are good for one (1) vehicle and (1) tent per site

VIP Car Camping

Located behind the Learning Center at the base of the Hunter campgrounds:

  • 10×30’ site on grass
  • Good for one (1) steering mechanism and one (1) tent per campsite (RVs are not allowed in this area)
  • Free indoor showers and bathrooms available inside the Learning Center for VIPs
  • All campsites are first come first serve, No Vehicle Re-entry allowed
  • Each individual on the campsite must have VIP level ticket w/ campground access

Mountain Top Car Camping

Located above the festival field on top of the mountain:

  • 10×30’ site on grass
  • Good for one (1) steering mechanism and one (1) tent per campsite (RVs are not allowed in this area)
  • All campsites are first come first serve, No Vehicle Re-entry allowed
  • Each individual on the campsite must have an admission ticket w/ campground access

Hunter Car Camping

Located adjacent to the festival grounds with the main camping entrance directing into this campground:

  • 10×30’ site on grass
  • Good for one (1) steering mechanism and one (1) tent per campsite (RVs are not allowed in this area)
  • All campsites are first come first serve, No Vehicle Re-entry allowed
  • Each individual on the campsite must have an admission ticket w/ campground access

Near Car Camping

Located on a tubing hill, park your car in one end of the campground and pitch a tent on the other end. Your tent will NOT be directly next to your car, but in the same vicinity:

  • 10×30’ site on grass
  • Good for one (1) steering mechanism and one (1) tent per campsite (RVs are not allowed in this area)
  • All campsites are first come first serve, No Vehicle Re-entry allowed
  • Each individual on the campsite must have an admission ticket w/ campground access

Riverside Car Camping

Located at the bottom of the mountain along the river and within walking distance to the festival:

  • 10×30’ site on gravel
  • Good for one (1) steering mechanism and one (1) tent per campsite (RVs are not allowed in this area)
  • All campsites are first come first serve, No Vehicle Re-entry allowed
  • Each individual on the campsite must have an admission ticket w/ campground access

TENT CAMPING

Located adjacent to the festival grounds near the main camping entrance to the festival OR in the Near Car tent camping area, depending on availability:

  • 10×10 site per tent, located on grass or gravel
  • One (1) pass per tent – non-transferable
  • All spots are first come, first serve
  • Parking is free at the Hunter Airport Lot
  • No limit to how many can stay in one tent
  • Grills prohibited, communal grilling areas will be available
  • Generators prohibited

Parking at Mountain Jam

Mountain Top Companion Vehicle Pass

Park an additional vehicle on top of the mountain with a Premium Mountain Top or Mountain Top RV campsite:

  • One (1) pass per vehicle – non-transferable
  • One (1) pass per Premium Mountain Top or Mountain Top RV site purchased
  • Car will not be directly on RV campsite, but in a separate spot on top of the mountain
  • THIS IS NOT A CAMPSITE. No RVs or camping allowed in this area

VIP Weekend Parking

VIP parking on-site at the festival as close to the main entrance as possible:

  • One (1) pass per vehicle – non-transferable
  • Must have a VIP admission ticket to purchase
  • Must be the same vehicle all weekend (decal fixed to the inside windshield)
  • Guaranteed parking for daily festival attendees
  • May be parked overnight
  • NO TAILGATING
  • THIS IS NOT A CAMPSITE. No RVs or camping allowed in this area

Accessible Weekend Parking

Parking on-site at the festival, very close to the Main Entrance:

  • One (1) pass per vehicle – non-transferable
  • Must have a government-issued Handicapped placard to purchase
  • Must be the same vehicle all weekend (decal fixed to the inside windshield)
  • Guaranteed parking for daily festival attendees
  • May be parked overnight
  • NO TAILGATING
  • THIS IS NOT A CAMPSITE. No RVs or camping allowed in this area

On-Site Weekend Parking

Parking on-site at the festival within a short walking distance to the Main Entrance:

  • One (1) pass per vehicle – non-transferable
  • Must be the same vehicle all weekend (decal fixed to the inside windshield)
  • Guaranteed parking for daily festival attendees
  • May be parked overnight
  • NO TAILGATING
  • THIS IS NOT A CAMPSITE. No RVs or camping allowed in this area

EXTRAS

Unlimited Shower Pass

Unlimited shower pass for the entire weekend:

  • Limited number of passes available, individual showers for purchase at the event
  • One (1) pass per person – non-transferable
  • Good Friday through Sunday
  • Will be emailed a PDF print-at-home item closer to the festival to be redeemed at the event

 

After You Buy

Some things to note about what happens after you place your order:

  • Make sure that your email address is correct so we send the tickets to the right address
  • Tickets will be emailed starting in May
  • The tickets will come from festivalticketing.com and will be a PDF attachment
  • Print all pages and bring them to the box office or tollbooth to exchange for wristbands/stickers
  • DO NOT PRINT MULTIPLE TIMES! Barcodes are one time use only
  • Separately placed orders are emailed separately
  • Last day to place an order for email fulfillment is May 31st (all orders after will be pick up only)
  • If you have not received your order by June 1st, please contact us at Info@MountainJam.com or by calling us at 855-821-9209

Box Office

  • Off Site Box Office in Tannersville: 6320 Main St, Tannersville, NY 12485 – This location will open on Thursday, June 14th, 2018 – Please stop here for any pick up orders, upgrades, purchases, or other ticketing issues
  • Tunnel Box Office: For on-site ticket issues and upgrades
    • Hours: TBD
  • Tollbooths: For regular exchange only
    • Hours: TBD

Wristband/Sticker Pickup

  • All patrons must be present, all credentials must leave on the wrist of a patron
  • Only the original purchaser may pick up and must present valid photo ID
  • No alternate name pickups allowed